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Return Policy

  • All orders may be cancelled up to 1 hour after they are placed with a full refund. 

  • After 1 hour a customization fee of $9 will apply for orders that are one of a kind, designed for you.
  • Once your order is shipped, we are not able to cancel it. 

 

All custom orders are final sale because they are made just for you. If for some reason your are unsatisfied with your order, please send an email to hello@myspecialpaws.com with your order number, photo of the product you received, and the reason your not happy with it. We will review your email and follow up with you as soon as possible.